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Accredited Services
Articulate are specialists in ERP, CRM and Geospatial Software Training and Change Management. Under the ICT Services Approved Supplier Panel, Articulate is accredited to provide the following service types.
| Service Type | Service Component | Defines the set of capabilities that: | Service Code |
|---|---|---|---|
| Documentation and Training | Training and documentation services | Support the compilation of user and systems documentation including online and Internet based documentation and training | 801 |
| Customer Relationship Management | Call centre management | Handle telephone sales and/or service to the end customer | 510 |
| Sales and marketing | Facilitate the promotion of a product or service and capture of new business | 512 | |
| Product management | Facilitate the creation and maintenance of products and services | 513 | |
| Customer / account management | Support the retention and delivery of a service or product to an organisation's clients | 515 | |
| Contact and profile management | Provide a comprehensive view of all customer interactions, including all calls, e-mail, correspondence and meetings; also provides for the maintenance of a customer account, business and personal information | 516 | |
| Partner relationship management | Provide a framework to promote the effective collaboration between an organisation and its business partners, particularly members of the distribution chain (e.g. channel and alliance partners, resellers, agents, brokers and dealers) and other third parties that support operations and service delivery to an organisation's customers; include performance evaluation of partners, if necessary. | 517 | |
| Customer Initiated Assistance | Online Help | Provide an electronic interface to customer assistance | 523 |
| Online tutorials | Provide an electronic interface to educate and assist customers | 524 | |
| Supply Chain Management | Procurement | Support the ordering and purchasing of products and services | 548 |
| Sourcing management | Support the supply of goods or services as well as the tracking and analysis of costs for these goods | 549 | |
| Inventory management | Provide for the balancing of customer service levels with inventory investment | 550 | |
| Catalogue management | Support the listing of available products or services that an organisation offers | 551 | |
| Ordering / purchasing | Allow the placement of request for a product | 552 | |
| Invoice/ requisition tracking and approval | Support the identification of where a shipment or delivery is within the business cycle | 553 | |
| Storefront / shopping cart | Support the online equivalent of the supermarket cart where orders and merchandise are placed | 554 | |
| Warehouse management | Provide for the storage and movement of materials within a warehouse, including these processes: material receipt, order picking, packaging, labelling and shipping | 555 | |
| Returns management | Collect, analyse and resolve product returns or service cancellations | 556 | |
| Logistics and transportation | Provide for efficient freight and traffic management | 557 |